by baby&familyHEYNAME · BABY&FAMILY
Your account. Your choice.
Request deletion of your HeyName account and its associated data here. You do not need the app installed or a Pro purchase.
Request deletion
Email us with the subject “HeyName – account and data deletion”. We verify that the account belongs to you, carry out the deletion and confirm completion. Do not email passwords, recovery codes or payment details.
Have your recovery code? Verify your request securely
Your code stays in this browser. It creates a proof that only authorizes a deletion request; it cannot access your names or backups. Find the code in HeyName under Pro → Manage purchases and access.
What will be deleted?
- Your random HeyName account identifier and access credentials stored on our server. Your previous recovery code becomes invalid.
- Your automatic cloud backups, including names, ratings, filters, extra lists and saved searches.
- Partner data linked to your account on our server, including your ratings and shared suggestions. Your connection and Pro sharing end.
- Your account’s purchase records in our app database. We also request deletion of your customer profile at our purchase service RevenueCat.
We cannot remotely delete local data on your device, downloaded backup files or copies on your partner’s device. In the app, remove your local data under Settings → Privacy → Delete my app data.
What remains, and for how long?
No additional retention is planned for the listed data in the active app database once deletion is complete. Issued coupon codes are not reused; their link to your HeyName account is removed. If data in the baby&family shop is also affected, we include it in our review.
Purchase records held by Google Play or Apple are not removed by deleting your HeyName account. Account deletion does not issue a refund. Legally required business records remain subject to the applicable retention duties.
Retention periods for hosting logs and operational backups are currently being clarified with the host. When you request deletion, we inform you about affected backups, any remaining data, the reason and the specific deletion deadline. A fixed retention period has not yet been confirmed.
Delete data and keep Pro?
You can do that too: “Delete my app data” in the app resets your name search and removes the shared room and your cloud backups while keeping your own Pro purchase. You can also turn off automatic backup to delete only your cloud backups. Alternatively, email us specifying which data should be removed and that you want to keep your account.